Review of Amazon MTURK After Working With Them As A Worker For a Few Months
Hi!
The present post is in the personal category and is not related to computers at all. I know this fact and am writing it as this post shares my experiences of working with Amazon’s mturk.com as a Worker for completing the HIT’s (Human Intelligent Task).
There are thousands of users who are working online and some are making no money, some very less and some a lot. If I have to give a title to this post (I am not going to change it now) as per my blog title (pctipstricks.com), then I could have written it as: Tips For Earning $ 8-15 A Day By Slogging Few Hours Doing Most Of The Tasks For Cents – Courtesy “Amazon MTURK”.
I have stopped even signing at MTURK from December, 2008 after having very bitter experiences with their Requesters (Individuals or companies posting the assignments).
Few reasons, why I have stopped working part time at MTURK (http://www.mturk.com) are:
Very Low Pay Rates
The pay rates for almost all the HITS were very low, i.e., – $ 1 to $ 3 per hour (there can be some exceptions sometimes but the payments are normally in this range). Even the writing rates most of the times for articles of 500 words is $ 4, $1 for 100 words and similar ones. They call the assignment posted by their Requester as HIT’s (Human Intelligence Task). So, is the human intelligence worth cents only? LOL! I know no one is forcing anyone to do these assignments but yet it doesn’t justify the usage of word “intelligence” – a mockery of human brain.
MTURK is not all bothered about the low pay rates of the HITS as it doesn’t effect their commissions.
Requester is treated as a Boss and Worker as a Beggar
I know that I am making a harsh statement but it actually happened few times with me. My genuine hard work was rejected for reasons that I either never came to know or were purely Non Sense – intended to save money to the Requesters!
I always paid closed attention to the instructions and quality of work and did the assignments honestly (despite low rates). Once, it happened that one of my article written by me after good research was rejected as being plagiarized. Well, I had written about 20 articles in total for the same Requester (Affiliated Services) of 500 words for D10 each (exception in the rates for this one as the normal rate is $ 5 per 500 words at mturk) and 19 of them were approved and one rejected.
Well, I had written all the 20 articles myself and had not done any copy and paste from anywhere. After checking my article for plagiarism through software (though I never did it earlier as I never felt the need to do so because I had written all the articles on paper and then typed them), I challenged the Requester to prove that it was plagiarized and well as expected, he never replied back.
Amazon’s Customer Support told me that they can’t do anything as they had received their commissions and what I can do is to keep writing to the Requester through their contact form, hoping he will reply with some idiotic reason.
To give more clarity about the HITS done by me, I have done more than 10,000 HITS for MTURK Requesters in last one year and my approval rate is 98.2%. A screenshot from my account is shown:
Proof that I have really done HITS at mturk.com
There were other instances also, where I asked the Requesters to kindly let me know the reasons for rejecting my work and I either didn’t get any reply or non sense reasons which were clearing indicating that they had policy of rejecting 20% of HITS irrespective of the type of work. These Requesters were:
- Steve (rejected SEO HIT without checking if his instructions are clear and ok)
- Todd Dickerson (rejected rewording HIT, the reason only best known to him as he never replied with what I had done wrong)
- Dancing Mammoth, (couldn’t complete some of the HITS as the site frame opened in a non MTURK window and there was no way of submitting or returning the HIT – a fault at his end)
- JCV (Research related HIT, didn’t let me know the reason for rejection)
- Affiliated Services (for rejecting the article written by me on “Business Consultant” as plagiarized. Never replied how he had declared it as plagiarized)
- Kimberly L Calvey (Rejected research HIT of $ 63 of finding the seller of Vespa 1948 model. He had asked for one contact, I gave him about ten. He left MTURK after rejecting the HIT and emails sent to him bounced, Pretty smart guy!)
I had the proofs of completed work for some of the HITS and challenged the Requesters to prove that the reasons for rejecting the HITS were genuine. I never got any reply from them; MTURK Customer Support clearly told me that they don’t have policy of making sure that a hard working genuine worker is paid for his/her work.
They were only bothered to get their commissions and can’t do anything even if the Requester even doesn’t respond or give a nonsense reason.
Also, a Requester has the right to block a Worker from doing his/her HITS but a Worker can’t do anything even if his work done 100% as per the given instructions is rejected without giving any reasons or absurd comments.
MTURK on one hand says that they have the policy of not interfering between the Requester and the Worker then why the hell have they given rights to Requester to block a Worker and no power to Worker even if he/she is 100% confident of his/her rejected work done properly as per the instructions.
I was shocked when one Requester blocked me after I did one of his HIT and he found it wrong. MTURK immediately sent me a threatening mail that I must pay attention to my quality of work (98.2% approval rate) otherwise they will suspend my account. Disgusting or not?
Well they never threatened any of the Requesters who rejected my properly completed HITS (despite challenging them to prove the HIT was done wrongly) and even didn’t bother to provide any explanation.
MTURK is a perfect place for Requesters to get anything done for almost Free; They only have to pay very small commission to MTURK and there are no problems if Worker is not paid (Who cares except the Worker?). The tactic is – Reject Worker HIT even if he/she has done the perfect work to save money, Smart! Isn’t it? What can a worker do? Nothing!!!!!
With thousands of workers at mturk.com, things are not effected at all for the cheating Requester. There are lot of other helpless workers who will do the work for the same fraud Requester hoping that the Requester will pay and they don’t get payments or only partial payments. MTURK is full of dishonest Requesters who first post the HITS for really bottom low rates and then don’t pay even if the work is correct.
WAKE UP MTURK !!!!!, Stop this injustice to the Workers otherwise your site will only have Requesters!
Delayed Payments to Indian Users, Payment Only Sent Through Cheques
MTURK doesn’t pay Indian users through paypal due to the reasons best known to them. As per their policy, an Indian user can only complaint after two months after a dispatched cheque is not received.
USA Workers working for MTURK have the option to get paid through bank transfers but not Indian users (Indian users are not even paid by paypal or any other payment processor).
Some of my Mturk’s payment cheques came after one month and some after 14 days. The reason for difference of 14 days in receiving the cheque never got cleared to me.
I am highly pissed off with AMAZON MTURK and have decided to not even sign in unless they improve their – pay rates, policies of exploiting the workers (Requester rejecting the HITS without any reason/absurd reason and non relevant comments) and payments (through paypal instead of sending the cheques that are sent by cycle or bullock carts and received after 15 -30 days).
I will check them out if they send me an email with the above listed improvements that I need at their end. Well, I am confident that it will never happen!
If the above reasons don’t upset you at all and you are interested in working at $ 1-3 per hour, then please start working for MTURK Requesters at: http://www.mturk.com
My sincere thanks to Requesters who have always paid me on time and approved my hundreds of HITS without doing any cheating at all despite knowing that a poor Worker can’t do anything even if his/her honest hard work is rejected. MTURK would be a nicer place if the pay rates are improved (at least $4-5 per hour, $ 0.05 minimum per HIT- no $0.01 HITS), Requesters who do cheating (by not paying for the correct work) are challenged and removed after being proved of cheating, Requesters are held accountable for rejecting the HIT and replying and the payments for Indian workers are processed faster (paid by paypal).
Is MTURK listening? (I have already sent them feedback many times)
Until these reforms happened, it’s good bye to MTURK. The best concept that I like at MTURK was that the Worker doesn’t have to do correspondence for getting work, post his/her CV and give references etc. and there is no bidding. The worker can login, see the assignments and decided if he/she wants to do it. If you can do the work, you are welcome. But for almost all of the HITS (leaving the writing HITS), you really need to have a fast Internet broadband connection as there are other workers who are competing with you to get the work and the faster one wins!
On the more positive note, I really felt good when I received a mug and an appreciation letter from MTURK on their 3rd anniversary. However, it doesn’t affect my decision of not working for them part time due to the above listed reasons; I don’t want to get harassed again as I am hard working, intelligent and can make a lot from other sources.
Some pictures of the received payment cheque, mug and appreciation letter received from Amazon MTURK are shown. It feels good to be appreciated for nice work but it hurts when the Requesters reject the correct low paid work and then don’t reply also.
One of my payment cheque received from Amazon’s MTURK.com (My address removed for privacy reasons)
By quitting MTURK, I am happy as I have found new sources of income by devoting the same 1-2 hours per day that I was otherwise spending at MTURK working for very low pay rates.
Mturking was kind of addictive as I always challenged myself to test and experiment and work for low paying HITS thinking that I will be able to make decent money. But, MTURK Requesters are pretty smart, they had done more R&D than me and were sure that they would get the work done at the lowest rates (their main reason for coming at MTURK) or for Free!
What are your experiences of MTURK? Please share. Am I the only one having more negative experiences? Are there any friends of mine who are happy working at MTURK? Is decent money making possible at MTURK? From my experience of about one year, I am sure that nice money making is not at all possible at MTURK but I would be happy to be proven wrong.
Anyway, I wish All the best to MTURK and MTURKERS!
Take care,
Rajesh Mago
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This entry was posted on Saturday, December 13th, 2008 at 5:09 am and is filed under Advice, Personal. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.
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rajeshmago January 22nd, 2009 at 12:37 am
@Sandhanamurugan.R:
- Copy and paste the given below URL in your Internet browser and press Enter or right click on the hyperlink and click on open in new tab or window etc. (depending on your Internet browser)
https://www.amazon.com/gp/aws/ssop/index.html?awscbctx=&awscbid=urn%3Aaws%3Asid%3A027Y0TCSPRG5XHFYJSR2&awscredential=&awsstrict=false&awsturknosubway=true&wa=wsignin1.0&wctx=&wreply=https%3A%2F%2Fwww.mturk.com%3A443%2Fmturk%2Fendsignin&wtrealm=urn%3Aaws%3Asid%3A027Y0TCSPRG5XHFYJSR2&awssig=kPMMofzaVawBNtHDP%2Bto2FwPvow%3D
- Click on the first radio button – “I am a New user” (don’t enter any email address) and then click on “Sign in using our secure server”
- A new screen will appear with the URL: https://www.amazon.com/gp/aws/ssop/index.html. Enter your details and proceed further.
After successful registration, you will automatically get logged in. You can work on the HITS right now but for receiving payment, you will have to send some ID proof of yours.
Please check as I register more than an year back to confirm if any terms/policies have changed. I had at that time sent the scanned copy of my PAN card by email.
And, yes after you Sign out, you will have to use your registered email address and password to login. Explore more to find out the details to be entered, specially the Account settings and the FAQ etc.
If you need more help, let me know.
I have not been a very happy worker at mturk as obvious from the above post of mine but anyway I would be glad if it works for you.
All the best!
Regards,
Rajesh Mago