PC tips and tricks» Internet

Tips To Get The Fastest Internet Connection Speed

rajeshmago — Wed, 29 Sep 2010 08:51:59 +0000

Interesting topic! Well, if you think I am going to tell you some magic tricks to make your internet connection fastest with speed exceeding your ISP speed limit, then don’t read the post But, I am definitely going to share few real working tips from my experience that can help you in having the fastest permissible internet connection taken by you from your ISP (Internet Service Provider).

So, here goes the tips to make your Internet connection the fastest:

- Contact Your ISP If You Are Not Getting Allotted Download Speed For Your Internet Connection

The speed at which you can download (make the data come in to your PC) from your internet connection is the download speed of your internet connection. Suppose, you have bought 1Mb/sec speed connection (One megabit/sec or 1024 Kbit/second connection) then the download speed of your Internet connection theoretically should be 1024/8 = 128 Kbytes/second (1 megabit = 1024 Kbit and 1 byte = 8 bits).

Similarly, if you have 2 Mbps internet connection then you can have the maximum download speed of 256 Kbytes/second. Notice the difference when I write the speed of the connection in Kbit/second and the download speed in Kbyte/second. Verifying that you are getting the right download speed bought by you from your ISP, is very important.

Well, you use your internet connection for uploading also (transferring from your PC to an online server) but it’s very less compared to downloading of data. Some examples of uploading are attaching a file in email and transferring a video from your PC to http://youtube.com.

To check your internet connection download speed, go to a download site and download a big file in megabytes, example: 52.53 MB of Avast Antivirus (It’s good – Does what is needed + Freeware) using the given link:

http://filehippo.com/download_avast_antivirus/download/dd1490670eb96f1a37d411a806961f69/

After few seconds (don’t check immediately, wait for 5-10 seconds), check the speed in your browser. The given screen shot (2nd one) shows the download speed of 106 KB/sec (848 Kb/second) for a 1 Mbit/second (1024 Kbit/sec. connection).

You can check the speed of your intern et connection by downloading a big file from some other download site also.

You can also use the service of http://speedtest.net to check the download speed of your internet connection. As it’s automated, you only have to click on “Begin Test” and then wait for few seconds for the http://speedtest.net script to check the ping (Packet Internet Gopher) response, upload and download speed of your internet connection.

Compared to the manual fi le download method for checking internet connection speed, you cannot choose the size of the file plus you get upload and ping response additionally at http://speedtest.net.

I use both the methods – manual download through browser as well as speedtest.net to make sure that I am getting the right download speed according to my maximum download speed for my internet connection. If you have some different browser other than Firefox, then also you will get download somewhere on the browser download screen window.

Now, for 1024 Kbit Internet connection, 848 Kbit/second is close to the maximum limit and thus okay. When you are downloading there are some overheads and factors such as server load (site from which you are downloading), time at which you are using the internet connection (at normal work time too many users use the same ISP pipe at the same time) etc.

Also, when you are checking your internet connection download speed, make sure you are not doing any of the download in the background otherwise you will get less download speed in the test window.

You should contact your ISP if you are always getting less than 80% of your promised download speed after checking at different times in a day.

- Make Sure That There Is No Packet Loss To The ISP Gateway

Your ISP normally assigns you a gateway IP through which your Internet traffic from your PC is routed to the internet.

You should manually do a ping and extended ping (by putting some load with the help of ping command) to the gateway IP and check for the packet loss (should never be more than 2%).

ping -t 192.168.1.1 (normal ping)

ping -t -l 1024 192.168.1.1 (extended ping with load of 1024 bytes)

If you are getting more than 2% packet loss to the ISP gateway then the download speed will be affected as packets would be getting dropped to/from the Net too. To find out packet loss, press Ctrl+Pause/Break keys with the ping window active.

So, contact your ISP if you are having packet loss of more than 2% to the gateway. There can be number of problems behind this such as configuration issues with gateway setup, its cabling issue, weak signal strength, packet collisions or a faulty network card or switch, hub etc.

- Make Sure That Your ISP Isn’t Oversubscribing

If you are always getting low download speed on your internet connection then you should contact the same ISP users living nearby and confirm their download speeds.If most of the users are having very low download speed issues at the peak time, then the ISP has done over subscription.

This can be made clear by an example of an ISP who has only 2 Mb/sec, pipe to the Internet but sells 100 connections promising 1Mb/sec. download speed to each of the user. Now you can easily see what will happen if 10 users try to use their total of 10 Mb/sec. on a mere 2 Mb/sec. ISP internet pipe.

If you have the right quality professional ISP, then you should definitely get the promised download speed Internet connection also. Some tips to select the right ISP are:

http://www.pctipstricks.com/tips-for-choosing-the-best-isp-internet-service-provider-in-your-region-part-1/

http://www.pctipstricks.com/tips-for-choosing-the-best-isp-internet-service-provider-in-your-region-part-2/

- Use Correct DNS (Domain Name Server)

Configure your Internet connection to use the right DNS server, usually given by your ISP.

When you browse the Net, DNS translates the entered site name in the browser to the correct IP from its database. The fast the DNS server is in terms of load and reach to your PC, the faster will be the address resolution and the internet browsing. Which ever interface (wired or wireless) of your PC you are using to connect to your ISP, check its properties to verify that the DNS IP is the one that you should be using.

- Ensure Your PC Is Fast

Having a PC with fast processor, sufficient RAM, defragmented hard disk, fast network interface (one connected to ISP) and no malware infection definitely helps in having increased browsing speed.

You can check the following URL’s for making/ensuring your PC is configured to process at fast speed:

http://www.pctipstricks.com/tested-expert-tips-for-making-computer-faster-part-1/

http://www.pctipstricks.com/tested-expert-tips-on-making-pc-faster-part-2/

http://www.pctipstricks.com/expert-tips-on-making-your-pc-real-faster-part3/

- Take Right And Faster Internet Connection Matching Your Needs From Your ISP

You may laugh at me but sometimes people are not aware of the types of current internet connections and their prices being offered by their ISP. Buy an Internet connection that suits your requirements. Example if your monthly download never ever exceeds 10 GB and you can get 2 Mbps fast internet connection with 10GB monthly download limit compared to 1 Mbps speed connection with unlimited download at the same price then go for the former, i.e. 2 Mbps one. If you can afford the double speed internet connection compared to your present one then go for it as it will save your time and make you more productive. I have given only those tips that have worked for me in my years of online surfing experience! There may be some additional tips that may make your internet connection faster but either they have not worked for me or it has been not tested by me/I am not aware!

Some of the sites claim that users can increase the web browsing speed by using their Web and Download Accelerators. Most of the Web Accelerators (I have used Onspeed and Nitro when I had dialup and both helped) increases the speed by reducing the resolutions of the images being downloaded or serving you cached data that your ISP should normally provide. I have checked Download accelerators also like DAP but didn’t notice any appreciable change in download speeds.

Winsock Rebuilding and Tweaking the Packet Receive Window and Local Network card setting of PC etc. have not worked in my case and thus I don’t recommend them.

There is huge disparity in internet download speeds in different parts of the worlds. In India, presently a home user normally has a connection of 1 Mbps/ 2Mbps maximum internet speed whereas in South Korea and Japan, it’s normally 15 Mbps or more. Whatever your Internet connection promised maximum download speed is, it makes sense to check and then take actions to get the same prescribed speed on your internet PC that you are paying for!

Hope that these tips help you in troubleshooting low Net throughput and increasing your internet connection speed!

So, if there are some other genuine working tips that have made your Internet connection faster, let me know. Waiting for your comments.

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Who Is Better Indian Broadband Service Provider – MTNL or SIFY?

rajeshmago — Sun, 07 Feb 2010 13:55:35 +0000

Hi,

Selecting the right internet broadband service provider can be difficult if you have to choose from many ISP’s. Consider yourself lucky if you get the chance of selecting one ISP from many ISP’s available in your region. In remote areas, the Internet Service Providers are less and hence one has to select one ISP from a small list of ISP’s.

The current topic of the post is focussed on my views of who is the best ISP between MTNL and SIFY.

For my international readers, who are not aware of these ISP’s, here are the general tips that I wrote for choosing the right Internet Connectivity provider:

http://www.pctipstricks.com/tips-for-choosing-the-best-isp-internet-service-provider-in-your-region-part-1/

http://www.pctipstricks.com/tips-for-choosing-the-best-isp-internet-service-provider-in-your-region-part-2/

The blog readers outside India will not know about MTNL and SIFY, but they can use this post as a reference to select one ISP from their list similar to mine, i.e., having one government ISP (MTNL) and other private, i.e., SIFY.

Had I included Tata and Reliance ISP’s in the list, it would have taken little more time for you to come with the answer as there would have been more competition. But here, it’s a no brainer as for most of the people MTNL would be of course a better internet service provider. Why I am saying this? The reasons in the form of a comparison are written in this post which is based on my true experiences with both of the ISP’s service, support etc.

I can be little biased with MTNL as I have been using it only for three months whereas I used SIFY for more than two years and got it disconnected as it was a pain. Spending half an hour (on average) every day on getting the same problems: Destination host unreachable – due to power not available at SIFY local end – no UPS backup at NSIT, Dwarka; BB 101 – unable to reach gateway/SIFY server and packet loss of usually 4- 40% either to gateway or Internet etc., booked and then coordinating was proving too costly to me.

This post will also help people who have similar thinking as I had before trying MTNL – a government ISP that private ISP’s provide better internet surfing service than government ones.

Coming back to the post, here are the comparisons of SIFY and MTNL broadband service providers based on my real life usage and experiences:

Parameter for judging ISP

SIFY

MTNL

Broadband Infrastructure

The broadband infrastructure of Satyam is less than of MTNL (Mahanagar Telephone Nigam Limited). SIFY is a private concern and has less amount of money to spend on their broadband network. Thus they try to suck as much as possible from their existing broadband network without upgrading the hardware etc. letting the customers suffer.

SIFY had provided broadband connection (last mile) at my residence – NSIT, Sector 3, Dwarka, New Delhi and what SIFY used to call here as a Control room (located in Boys hostel) doesn’t even have any room. Their UPS – the only one, didn’t give backup when tested by me, was covered with wooden planks (to get cover from dust and heat etc.), the SU (Supervisory Unit), cables and radio router etc. were all in the open, in the reach of anyone so that it can be damaged by anyone. Even a dog can easily go and piss on their ISP hardware in the so called state of art hardware Control room.

There were incidents when their SU and broadband equipment was damaged by the Boys hostel -1 boys (after they drunk in the party) but SIFY and the franchisee never cared for this. They (SIFY and the CTO) openly blamed each other for this. They didn’t even bother to take a separate room and raise the height of their antenna. The reason was the rent of the room and the work which nor SIFY nor their franchisee wanted to do.

The broadband solution provided at NSIT, Sector 3, Dwarka is outdated: connectivity through LAN cables, switch, limited bandwidth through radio link between the staff quarters and boys hostel with radio link gateway that leads to frequent cabling and other packet loss issues.

SIFY couldn’t provide a UPS at all the places where their broadband network hardware was installed in even two years. They call it a hybrid technology with a mix of Ethernet and radio links with mesh of wires hanging at low height at most of the places in the NSIT.

When too many students started using the SIFY connection in the night, the download speed reduced and the packet loss started happening. Some time it continued till morning as most of them left movies download to continue whole night. Some of the students were using the SIFY BB last mile LAN to do transfer of files from one PC to another.

Nobody bothered to maintain the Ethernet cables and antennas and in bad weather, SIFY broadband network went for a toss for 1-2 days at least. Once SIFY CTO took three days for changing a DC adapter of a network device.

The maximum amount of downtime at my end was 10 days where SIFY and CTO fought with each other about changing the SU (Supervisory Unit) – a unit costing INR 20K – 25K.

The customer has to configure LAN, install antivirus (a must thing) and install software called SIFY broadband client that keeps track of the customer Internet usage.

Rating for broadband infrastructure (SIFY): 4/10

The broadband infrastructure of MTNL, a government concern cannot be compared with SIFY. MTNL has invested crores of rupees and has better broadband technology of triband ADSL which consists of mixture of underground copper and fiber cables and high capacity radio links.The termination at customer end is the PC’s LAN port – RJ45 that connects to the LAN card and RJ11 port that connects to the telephone. The customer also gets some free calls every month which is missing at SIFY end.

MTNL has a proper exchange at the last mile and I have not faced issues due to bad broadband infrastructure at the last mile so far. Also, the customer has to take a telephone line from MTNL for the broadband connection and thus it is not a viable option for students which are too many at the place (Engineering college) where I live. Only few people in my residence area have taken the MTNL broadband connection which is a plus point for me.

There is no software that needs to be used when using the MTNL connection, only the broadband modem and the LAN card needs to be configured once primarily for IP, gateway, PVC, broadband number and DNS server. No antivirus or broadband client like SIFY is needed.

Rating for broadband infrastructure (MTNL): 7/10

Technical Support

The technical support of SIFY is nonsense. When call was made at 6293501 (from Delhi), it was mostly routed to SIFY, Chennai and the support persons are not well educated to understand and help customers in troubleshooting. They used to will give you troubleshooting tips that make no sense mostly to the actual problem. Also, they cannot help you most of the times and will say that they will pass it to their technical backend support that takes 1-2 business days to respond.

SIFY is obviously keeping new untrained persons who are getting on the job training by harassing customers and learning from the customer’s knowledge.

You would be lucky if you are able to actually speak to some one after pressing the required keys through SIFY IVRS. Sometimes, it just goes into loop and you would wonder what you are doing wrong. Sometimes, the person will pick up and the call will get disconnected. Now, where you will complain about the SIFY broadband complaint IVRS? Actually no where! I never got any call back ever after leaving my number when their customer care executives were busy.

Example of technical competency of SIFY Support would be: If you tell them that you are downloading a file on FTP and getting 5-7 KBps download speed for last 3 hours for a 256 Kbps connection, they will tell you to clear your Microsoft Internet Explorer cookies etc. Now what has a FTP program to do with browser cookies if you are directly downloading through FTP windows command or some FTP GUI software. Only Satyam Infoway technical support knows the answer to this.

There are several classic examples that I can write to show that SIFY broadband technical support persons are uneducated, completely new and are incompetent to handle most of the broadband support calls. Most of them don’t know what Ping or FTP is!

The SIFY Engineers knows how to tell lies and are technically incompetent to address the main issue.

If I start giving you the relevant examples, the blog will be full and it won’t lead anywhere. I am never going to use their service now.

They couldn’t sort out the issue of frequent packet loss to the local gateway and Internet in two and a half years. Their top bosses and Regional Managers come to the offices for sleeping.

I sent so many emails to SIFY Customer Care and their top bosses but no one could give a permanent solution to the ON and OFF frequent and too much packet loss issue on their network. More than 4% packet loss is not allowed by TRAI but SIFY local network was so bad that it used to mostly give more than 4% to 40% packet loss in night time. I still have screenshots to prove this, showing and discussing this with anyone in SIFY was just wasting of time.

The time for fixing a problem as claimed by SIFY is 1 business day and they have normally always exceeded it with some of the problems like “packet loss of more than 4%” and Unable to reach SIFY server/ gateway happening almost on average every day. The packet loss problem of more than 4% in night time was not solved permanently in two and a half years.

Rating for SIFY technical support: 3/10

Technical Support for MTNL Delhi broadband users is available through 1504 and is outsourced to some company which forwards the calls to MTNL if they are not able to solve it. The support persons are OK and at par with SIFY tech support. At least, they don’t tell less lies as SIFY technical support usually does.

The duration of solving a problem is one day and so far it is true; MTNL has managed to solve each of the two problems in less than one day that came in the three months of my MTNL broadband connection usage so far.

Also, the IVRS system is better than SIFY as it does not RNA (Ring No Answer), does not go to loop (you keep on pressing the right keys but the call never goes to the Customer Support person) and does not disconnect frequently.

Rating for MTNL technical support: 5/10

Business Model

At the place of my SIFY connection (Sector 3, Dwarka), SIFY was providing service through their franchisee (called CTO – Cable TV Operator): CAT Cable network.

The technicians were hardly 10th or 12th pass and didn’t know ABCD of networking and troubleshooting. I could easily find this because they used to come to my house for attending my complaint, they were not able to make the network diagram of their broadband setup at NSIT, they didn’t know how to fill the call sheet and talked irrelevant things not at all related to the problem troubleshooting.

So, how are they supposed to solve the broadband issues – by trial and error or calling SIFY technicians who were technically little above them.

The reason I used SIFY broadband for more than two years despite such negative experiences was that I wasn’t having the choice of using other broadband ISP’s earlier.

Rating of SIFY business model: 3/10

MTNL provides direct maintenance for all the broadband problems – last mile as well within their broadband cloud itself. They don’t have the concept of CTO/BA (Business Associate) like SIFY.

Thus the downtime in case of broadband problems is less as the persons supporting the broadband network are from MTNL and not from some other company.

In case of some hardware failure – expensive or inexpensive at last mile, MTNL knows that it has to repair or replace it and there is no tussle with some other party.

Rating of MTNL business model: 8/10

Connection Speed

In the daytime, the download speed of my 256Kbps connection was usually in the range of 25-30 KBps connection but in night, it usually fluctuated in between 10 – 50 KBps (in night I was suppose to get 512 Kbps) for up to 512Kbps download connection. SIFY could never sort out this fluctuating download speed in night time. They offered me excuses of virus hitting, UDP flooding, network interference and too many users using the connection simultaneously (in actual- over subscription greed and poor network configuration).

You would likely keep pulling your hair like me wondering if SIFY internet connection at night is broadband or dialup. The answer is that it becomes dialup connection in the night. Showing picture of bullet train in their broadband client’s authentication program was the biggest joke. I suggested them to paste the picture of bullock cart in night time to correctly reflect the actual speed of their broadband connection but they never did it.

Rating for SIFY broadband speed: 4/10

Out of maximum 512 Kbps download speed for my present broadband plan, I have been mostly (> 98%) getting 55 – 60 KBps throughput (1 Byte = 8 bit) whenever I have used the connection in day/night on average of 4-5 hours per day.

So, I have not felt the need to check the packet loss (except once- twice) as the download speed has been close to the promised download speed.

Rating for MTNL broadband speed: 9/10

Cost of connection

I usually was taking PN51 pack that offered Unlimited 256 Kbps download speed in daytime and 512 Kbps download speed in the night and it used to cost me Rs. 1122 approx.

This price excluded the cost of half an hour that I was spending on average per day on troubleshooting or lodging the complaint, coordinating and supervising with SIFY for my broadband connection problems.

Rating for SIFY connection cost: 6/10

Presently, I have Rs. 999 unlimited download broadband plan with Rs. 50 as modem rent totalling to Rs. 1049 p.m with 100 free calls.

The cost of the MTNL connection is less than a SIFY connection which used to cost me Rs. 1122 p.m for a half time 256Kbps connection. There were no free calls with SIFY internet connection.

Rating for MTNL cost: 8/10

Downtime

In more than two years of SIFY broadband usage, it has been down for an average 2 hours per day, i.e., 2 days per month equaling to 7 % downtime which is pretty high.

Rating for SIFY downtime: 3/10

During my total usage of three months of broadband connection, the total downtime for MTNL connection has been a total of 12 hours which comes to 0.55 %. SIFY connection downtime was 13 times as compared to MTNL connection downtime.

Rating for MTNL downtime: 9/10

Overall Attitude

I have experiences where SIFY technicians and bosses have told lies to me. SIFY didn’t provide complete UPS power backup at the last mile through which I was getting broadband connection but they told me that they have complete backup. Now, SIFY people consider customers as fool, I came to know this easily as I got Destination host unreachable on pinging to the gateway or network cable unplugged depending upon the point of power failure.

Similarly they told lies about the 24 hour support (they had limited support till 20:30), packet loss issues (they never got the cabling and the signal strength etc. tested at my end) and SMS response from 54545 in short period (I mostly didn’t get response in days) etc.

I used to get a lot of calls if I did cc to top bosses in emails but at the core the problem still remained where it was. The two examples are packet loss issue and UPS backup. SIFY couldn’t get these issues resolved even after I emailed/spoke to their top bosses.

Most of the people in SIFY spoke to me in English while their CTO staff spoke to me in Hindi. For international users, this might be a slightly plus point as compared to MTNL staff who mostly speaks Hindi.

However, I don’t mind in communicating in Hindi or English, the only thing that I want is that message should be conveyed and intended work of technical problem/other issues should be.

The overall attitude of SIFY team was unprofessional with most of the people telling lies boasting about their service whereas the truth was opposite. The calls received in reference to a complaint by me were too many but the work done for solving the issue was less or nil.

Rating for overall attitude (SIFY): 3/10

I have not experienced any lies from MTNL end directly or indirectly (through their call centre) so far related to their services till now.MTNL is a government concern with good infrastructure and carefree attitude as the staff gets their monthly salary on time irrelevant of they boast about their services or not.

MTNL employees and their outsourced call centre executives mostly converse in Hindi and not in English. Till so far, they have always tried to help me with reference to the help needed for my MTNL broadband connection when ever required.

Rating for overall attitude (MTNL): 7/10

Total marks

SIFY: 26/70

MTNL: 53/70

At the end, I hope that this article including the two other posts (links posted in this post) will help everyone looking for a good Indian broadband ISP especially those who are taking new Internet broadband connection.

With SIFY connection, stress, tension, the feeling of getting harassed and cheated by sweet story tellers but not action takers comes naturally. The company should ideally be Asatyam Infoway as most of their people are liars. If you are old, have less hair, patient of blood pressure problems and other diseases that get elevated by anger and depression, I would strictly advise not to ever take SIFY broadband connection as it can lead to worse situation making you suffer more!

MTNL connection is also not perfect but stands at better position as compared by me point by point from my real life experience.

What are your comments about these two ISP’s – MTNL and SIFY? Feel free to post our comments!

Wish you happy broadband surfing hoping that the tips of this post and the related ones of mine helps you in selecting the right one.

Rajesh

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Absolutely Free, No Trials, Unlimited Lifetime Use Software

rajeshmago — Sun, 15 Nov 2009 14:26:02 +0000

Hi,

Buying licensed software such as anti-viruses, firewall, anti-spyware, graphic editing, network troubleshooters etc. for personal use can be costly. Anyone, specially with limited income resources and working online on his/her PC badly needs basic free software for day to day tasks.

Buying such different category licensed software, each designed for separate task, can easily cost one a total of few hundred dollars! In this post, I am going to let you know some free resources where you can get no cost licensed software for unlimited personal usage – no trials, no demo and no shareware – where the software stops working after sometime and then you have to pay. Am I joking? On one hand, I am telling you that the software cost a lot and then I am writing that there are free alternatives to these costly software. No! I am not joking but I am not claiming that these free personal licensed software will do everything that paid software will do. But, yet you can manage to do most of the things compared to the paid software. It’s also better to have some free software that does most of the needed stuff rather than not having any at all. Right?

The sites that I am telling here gives you free software in different categories for personal usage are based on the concept of open source software. These software are built under General Public License (GPL) and do not cost a cent to you. How do Open Source Software companies make money is a different topic but it’s clear that no one does anything for free. Some open source developers charge money for giving support for their software, some make money through advertising, donations and so on.

But, if you need software for basic day-to-day use for doing various tasks on computer, and don’t have complicated needs, then open source software is definitely right for you.

You can easily get open source programs for anti-viruses, anti-spyware, graphic editors, browsers, firewall, audio recording, video recording, CD and DVD burning, network monitoring, network packet analyzing, remote desktop controlling, word processing, designing spreadsheets, making presentations, Content Management System (CMS), accounting software and many more for free! Also, these software are clean and do not have any hidden trojans, viruses, adware etc., so can download without any fear. It won’t hurt if scan them with your anti-viruses scanning software etc. before installing them

The two sites (there are many though) where you can download absolutely free, no trials, no demo, open source software for life time usage are:

http://www.osalt.com/

http://www.sourceforge.net

You can also do google search for the keyword “open source and category of software” , example “open source photo editor” to get the links for no cost photo editor for your personal usage. One such example of open source photo editor is GIMP, full form GNU Image Manipulation Program.

You can also install open source software at different computers and can distribute it for free to others, Great! Isn’t it?

Hope that this post of mine gives you tips for saving money that you could otherwise have spent on buying paid software. If you have basic software needs, go for open source software, it’s Free! I have used some of these open source software for my basic, no complicated needs on my PC and found them extremely useful.

Did you find this post of any benefit? And, are these open source software of any use Or is it just all hype? What do you say?

Cheers,

Rajesh Mago

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